Frequently Asked Questions

Do you have questions? We have answers (well, most of the times!).
Below you will find answers to the most common questions you may have.

Selfdrive is a premium car rental company, offering rental options for daily, weekly, and monthly durations, catering to both personal and business needs.

The rental price includes the base rental cost of the vehicle, basic insurance coverage, services, maintenance, registration, 24/7 roadside assistance and more. Please refer to the e-ticket for details.

Our car rental service offers customers the option to rent a car for daily, weekly and monthly starting from 1 day to 12 months.

All drivers must be between the ages of 23 and 65 to rent a car from Selfdrive.

You can easily book through our website, web app, or by downloading the Selfdrive app (available on iOS & Android) with our simple three-step process: "SEARCH - BOOK - DRIVE".

Selfdrive offers a diverse range including economy cars, sedans, SUVs, vans/LCVs, Electric Vehicles and exotic cars (Subject to availability). Explore our wide selection on the Selfdrive app (available on iOS & Android).

For hiring a car from Selfdrive, document requirements differ for UK residents and non-UK residents.


For UK Residents

  1. A full driving licence. (UK customers must include the printed endorsement record or the code obtained from the DVLA website for all named drivers, with details of all endorsements.) Driving licences printed with non-Roman Alphabet (Arabic, Japanese, Cyrillic etc) or any international tourist must be complemented by an international driving licence.
  2. A valid photo ID (passport, ID card, driving licence).
  3. A third form of ID that proves your address (only for UK residents). This would include a utility bill or bank statement.

For International Travelers/Tourist

  1. Driving licences printed with non-roman alphabet (Arabic, Japanese, Cyrillic etc) or any international tourist must be complemented by an international driving licence.
  2. Driving licences printed with non-roman alphabet (Arabic, Japanese, Cyrillic etc) or any international tourist must be complemented by an international driving licence.
  3. Credit/Debit Card: Card Must be in the name of the renter and if it's booked on behalf of someone Card holder needs to be present at the time of collecting the car to sign the agreement.
    ** Payment: Credit/Debit Card must be in the name of Renter.

     

Yes, insurance coverage is included in daily and weekly bookings (1 to 29 days), while monthly bookings provide options for basic insurance or customer own insurance, offering flexibility to renters.

We accept payments through valid Credit and Debit Card (MasterCard, Visa).

Yes, a refundable security deposit is required for all Selfdrive rentals and it will be refunded in 30 working days after the car is returned.

Insurance Excess is the maximum amount you're responsible for paying in case of accident or damage, whether it's your fault or due to unidentified third-party damage. 

Unfortunately, we cannot accommodate specific colour requests as availability is subject to variation.

The rental car can be collected from the designated Pick-Up Location stated in the e-ticket.

Yes, you can place the cancellation/modification request using our Selfdrive app or by sending an email to info@self-drive.uk.

Only registered drivers are authorised to drive the vehicle during the rental period. If you need to add another driver, they must be included in the rental contract as an additional driver, granting them permission to drive the vehicle during the rental period.

If you exceed the allotted mileage, additional charges will be incurred at a predetermined flat rate per mile, as outlined in your e-ticket. The pricing per mile varies based on the vehicle model and can be found in your e-ticket or our mobile app.

For assistance with issues or breakdowns, please log into the Mobile App and contact the service provider through the Emergency Assistance section.

You can place the return request using the Selfdrive app under the Return Request section. Please note that it is mandatory to place the return request 24 hours before the rental expiry, otherwise the booking will be auto extended.

Yes, you can place the early return request using the Selfdrive app. However, no refunds will be issued for early returns of the vehicle prior to the scheduled return date.

Smoking is strictly prohibited in all of our rental cars. Violating this policy may result in additional cleaning fees.

When returning a rented car, the fuel level should match the level at the time of pickup, otherwise, an additional fee will be charged.

A 10% fee of the total invoice value applies if the cancellation is made before delivery.

If you leave a personal item in the car, you can either contact the associate partner or contact our customer service within 24 hrs from the rental return with item details and rental information. 

You may be permitted to cross the border or drive into another country with the vehicle, subject to approval from our associate partner. 

Our car rental service offers customers the option to rent a car starting from 1 day to 12 Months.

The majority of our rental cars are either the latest 2024 model or fairly new models, subject to availability.

Yes, you will receive a booking confirmation for every booking made through Selfdrive.

The booking confirmation will be shared via email, and an SMS will be sent to the registered phone number. Alternatively, you can access the e-ticket from our Selfdrive app.

If you don't receive your confirmation, simply log in to the Selfdrive app to access your e-ticket using the registered mobile number.

You can place the cancellation request using our Selfdrive app or by sending an email to info@self-drive.uk.

One-time documentation is the requirement of submitting documents only once, during the initial registration process.

If the vehicle is returned after the agreed-upon date/time, additional rental charges will apply for the late return.

For dropping off the rental car in a different location is subject to the approval. You can contact the customer service to arrange a pickup with an applicable additional drop-off fee.

If you exceed the allotted mileage, additional charges will be incurred at a predetermined flat rate per mile, as outlined in your e-ticket. The pricing per mile varies based on the vehicle model and can be found in your e-ticket or our mobile app.

Yes, it can be added subject to approval. You contact the support team for further assistance.

If the insurance is provided by the Selfdrive the full coverage insurance can be added based on the subject to approval post picking up the car, using our Selfdrive app. If the insurance is not provided by Selfdrive, you can contact the insurance provider.

For assistance with issues or breakdowns, please log into the Mobile App and contact the service provider through the Emergency Assistance section.

Our car rental service offers customers the option to rent a car for daily, weekly and monthly starting from 1 day to 12 months.

Daily rental offers the convenience of renting a vehicle for 1 to 6 days, commonly used for short-term transportation needs.

Weekly rental provides the option to rent a vehicle for a period of 7 to 29 days, commonly used for both short and long-term transportation needs.

Monthly rental or Flexi lease provides the customers to enjoy the flexibility of renting a car for 1 month to 12 months directly.

Yes, you can conveniently book a car and pick it up directly from the rental counter at the airport. 

Corporate car rental subscription is a rental service provided to businesses, allowing them to access flexible car rental services from 1 to 12 months.

Selfdrive's Salary Sacrifice Scheme allows SMEs and start-ups to exchange a portion of gross salary for a leased car, offering employees new, fully maintained EVs or plug-in hybrids for a fixed monthly cost. Download our app for more details.

We accept payments through valid Credit and Debit Card (MasterCard, Visa).

Yes, a refundable security deposit is required for all Selfdrive rentals and it will be refunded in 30 working days after the car is returned.

The rental price includes the base rental cost of the vehicle, basic insurance coverage, services, maintenance, registration, 24/7 roadside assistance and more. Please refer to the e-ticket for details.

Non-rental are the expenses such as parking fines, traffic fines, key loss, damage, or unpaid toll charges that will be auto charged and respective invoices will be shared to the registered email address. Please log into the Selfdrive app and navigate to the Profile section.

Yes, you can find the non-rental charges in the invoices by using the Selfdrive app or checking your registered email address.

Yes, late payment charges may apply for delayed rental and non-rental payments. Please check the invoice by using the Selfdrive app.

To claim the security deposit, open the Selfdrive app and tap the claim button in the Deposit Credit section. Please note that the deposit can be claimed after 30 working days of returning the rental car.

You can check the status of the claim/refund in the Selfdrive app under the Deposit section.

You can access your invoices by logging into the Selfdrive app and navigating to the Profile section.

Our insurance coverage is included in daily and weekly bookings (1 to 29 days), while monthly bookings provide options for basic insurance or customer own insurance, offering flexibility to renters.

Insurance Excess is the maximum amount you're responsible for paying in case of accident or damage, whether it's your fault or due to unidentified third-party damage.

For assistance with issues or breakdowns, please log into the Mobile App and contact the service provider through the Emergency Assistance section.

To end the reservation, you can place the return request using the Selfdrive app under the "Return Request" section. Please note that it is mandatory to place the return request 24 hours before the rental expiry, otherwise, the booking will be auto extended.

If the vehicle is returned after the agreed-upon date/time, additional rental charges will apply for the late return.

When returning a rented car, the fuel level should match the level at the time of pickup, otherwise, an additional fee will be charged.

Returning the vehicle after the agreed-upon date/time will result in additional rental charges.

Yes, someone else can return the rental car on your behalf. Please reach out to our customer service for further assistance or send an email to info@self-drive.uk for all the necessary documentation and authorization.

Selfdrive Credits are the super-fast way to receive all of your dues in the form of Credits. Be it rental, deposit or your special discount.